I contacted Service Advisor Scott Keener at Fred Martin Superstore and advised him of the problems I was having. Took my vehicle in for a shifting problem with the transmission, and Scott found out that this was a recall issue with ford and they took the time to have the car shipped to a ford dealership nearby for repair, and Ford also did a recall repair on passenger door latch, then went and replaced all the door latches at no cost. Ford then shipped the car back to F.Martin and they did an alignment and one of my 3-free oil changes per year. Fred Martin gave me a nice rental vehicle to get around with for the 4-days at NO COST due to the recalls thru ford. I was THRILLED with Service Advisor Scott Keener and the service department. Scott took the time and explained everything and would like me to touch base with him again if any problems. This is my second car purchased thru Fred Martin and am very pleased with them. Would definitely purchase my next one thru them also. So happy with Fred Martin Superstore!
I am on my third mini van purchased at FMMC in Barberton. My current one, a Chrysler T&C, was bought new and now has 232,000 miles on it. Any service needed has been handled promptly and VERY professionally....Thanks, MIKE L!...you are MY MAN! I will definitely be buying my next one (yes, a mini van) from the FMMC Superstore.
Lots of vehicles
Made the 40 minute drive to Fred Martin just to meet with Paul Smith when looking to purchase a new vehicle. He did not disappoint! Paul went out of his way to really understand what we were looking for in a vehicle and to make sure the process was as smooth as possible from start to finish. We certainly could have found a car closer to home but would make the trip again in a second just to work with Paul. Highly recommend seeing him for your next purchase! Great experience and great vehicle!
Thought the service at the oil change was exceptional and all involved were very professional and more than friendly. A great experience all around. Recieved a car wash as well and that was grest too!! Thanks for everything!
I recently had work done on my Ram EcoDiesel. Taylor took care of me and stayed in contacr with me via text to keep me updated on the progress of the repair. I have to say, however, that everytime I've had service done here the waiting in line and waiting the servicing to be done has been painful. Overall though, this is the best dealership that I have ever dealt with; and I've purchased quite a few new cars in my life.
First off we have bought our last 3 cars from here. We were especially happy with our most recent purchase. Lee is amazing!! And even called personally to wish my husband a happy birthday. It is the little things that mean the most. I highly recommend them! We also get our oil changes done here too and their staff is so polite and friendly!! Always a pleasant experience!
Very happy with my Challenger! Got a great deal, salesman Anthony Goodson was very courteous, would absolutely recommend this dealership
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