Customer Testimonials
Amazing experience willing to help in all aspects. Fast& secure. Willing to answer all of my questions and help me get into a new car after a deer decided to total my other ❤️
Workers were personable; service Prices outrageous as expected; bounced to three different staff to pay a bill by check. You charge a fee to use a credit card; nice touch to make the customer feel valued!
Eithan Lee was a fabulous salesman! He took the time to listen to what we were looking for and provided us with options that were available. He answered all of our questions honestly and made the entire experience a pleasure. It was truly a pleasure working with Eithan! Highly recommend!
Always helpful and not at all pushy.
Everyone was so helpful. Mike was great and down to earth.He answered every question and showed us the car . Josh was great too. We had the best customer service here. Thank you all very much.
Great service, great vehicle, great deal. They went way above and beyond to help getting me in my dream vehicle!
Easy process and was treated very professionally. This is the second vehicle we’ve purchased from this dealership.
We used the service department for a Fiat experiencing electrical issues. They did a fantastic job on diagnostics and fixed the issue confidently and economically.
Very nice experience
Fred Martin Superstore earned our business with honest communication, extremely competitive used car pricing and customer service that is beyond outstanding. I would not hesitate to go back to them in the future and to encourage others to see what they can offer. You will not be disappointed!
I inquired about a vehicle that I saw online because I knew exactly what I wanted. I was able to get an appointment to test drive the vehicle the same day and the staff was extremely easy to work with! There was absolutely no pressure from anyone to make a sale. I knew where my price point was and I didn't even have to tell anyone. The incredible offer that was made to me was exactly where I needed it to be! I came back the next day to sign papers and take home my new Jeep Cherokee. I ... Read More Google - Nov 5, 2026
My last 3 vehicles, I've had oil changes with this location, hasn't failed me yet, i will continue to have my vehicles serviced here, thanks to you and all the service technicians
Great service. Had to wait because they were very busy, but the wait wasn’t long and when I got in there, it was great fast service.
Purchased a new Ram Limited after working with Matt Miller here at Fred Martin. Great service and care all around, and Matt is fantastic at sales, I just let him know what I wanted and he delivered. No run around, just straight forward customer service. And the ads are right, these guys really know cars!
First of all, I wanna Chris Tompkins And Tim For the delight service that they get I could not ask for for more the vehicle that I purchased was the vehicle that I wanted so I was very satisfied even though it had a lot of miles. The car is in very good shape. It shocked me so I’m proud to be the owner of a Jeep grand Cherokee 2013 5.7 hemi that is very well kept up in good condition The engine is clean. Everything in the car was clean. There was nothing more that I could ask for. So ... Read More Google - Nov 3, 2026
Needed warranty service to replace an electrical component. The assessment was easy to schedule and the repair was made quickly once the part came in. Very good experience.
Paul Troutman was my salesman. He kept me informed throughout the buying process. It was all done online and was very convenient. He even delivered the car to my house. The only negative part was the finance director was very short on the phone and I felt rushed when we spoke. But that did not change my mind on my purchase. Give them a try. Large dealership with a huge selection.
Always great service!!
We had a great sales experience. Our salesman Chris Gray was so on the ball. He was ready for us when we arrived. Everything went smooth.
I had a flat tire on the interstate on my way from AK to PA, and when I got back on the road the vibration in the spare sent me to the next exit off. Luckily Fred Martin Superstore was right there! They got me in right away and made sure I felt welcomed and got back on the road safely. A special thanks to Jere, Paul, Diana, Rachel and Zach and all the employees who made my stay less worrisome and stressful! Highly recommend and would visit again, this time on purpose!
Great communication and service! Speedy turn around time!
Great experience
the service was amazing especially from the salesman Rob, if you’re looking for a new car definitely recommend this place!
Sales rep (Mike) was very good and pleasant to work with. Customer service and financial team were very good.
Effortless, exceptional experience. Thanks Mike Trissel and FredMartin!
Rob Zabel was great to work with... professional from beginning to end of the process.
$195 and 2 days just to tell me what needs fixed, no thank you.
Fast and easy. Done right the first time.
They were very helpful and took care of fixing the original truck and then worked on getting my husband into a truck that he liked even tho we really weren't looking.
Thank you Tim Bulgrin! We found the exact RAM Tradesman we wanted for our company, and right from the start, the kindness and professionalism stood out to us! Tim and his staff did an outstanding job getting everything done in a timely manner! The price was great as well! When I'm personally ready for a new vehicle, I will surely be contacting Fred Martin Superstore!
For a company that corporate personally calls me and wants me to leave a good review in the past. to turn around and smoke me on my warranty, then take 8 days to fix a 2 day 100 some dollar job on a vehicle I bought from them with really low miles, with a warranty from them, then I took the vehicle to them to fix.then turn around and charge me the rental for 5 of those days…the bill was 600 some, I paid 400 some of it after the rental and I paid for my warranty when I bought the vehicle is ridiculous. ... Read More Google - Oct 29, 2026
Sure my oil was changed. Christine or Christina was like talking to a tree. Told her address was wrong, nothing was fixed. It was marked that my tires were checked but never were. Now with prices being so high you would think customer service would be a priority. You never get the same service twice in a row. Time to move on to somewhere cheaper with nicer people.
Excellent customer service. Thorough explanation threw the process of purchasing.
This was the best experience I’ve ever had purchasing a vehicle. They were honest and understanding.
My experience at Fred Martin was great! Todd Craig recommended Ben Petron to be my salesman. He was was very informative on my options to purchase a vehicle. I did not feel pressured to buy. I would recommend going to Fred Martin to my family and friends.
Service was not efficient
Ridiculous over pricing in an economy like we are In! I recently brought my vehicle in because it wouldn’t start. The total cost ended up being $530, with $200 charged for a diagnostic test and the remaining $330 for a battery replacement. While I appreciate that the vehicle was repaired, I feel the overall cost was excessive for what turned out to be a battery issue.
I understand that diagnostic testing and labor come with a cost, but I believe the pricing could have been more reasonable. Spending over $500 for a battery replacement was disappointing. I would encourage customers to ask for ... Read More Google - Oct 27, 2026
I didn’t get 5 minutes down the road and had to turnaround and come back and drop the vehicle off again because the check engine light was on
$430 in Diagnostic Fees, Poor Communication, and More Questions Than Answers
Extremely disappointed with my experience at Fred Martin Service Center on Barber Road. I paid approximately $430 for "diagnostic work", and after everything I went through, I genuinely question what I paid for.
My 2023 Dodge Durango was towed in Thursday evening for a scheduled Friday morning appointment because of serious electrical and drivability issues. Despite having an appointment, my vehicle wasn't even properly checked in until Friday afternoon, after I personally went to the service center to find out what was going on as I was unable to ... Read More Google - Oct 26, 2026
They really care about helping you the best way they can..very good people would go back again
Hunter was very nice and answered all our questions!! Wish they would wash the car for you instead of having us go through carwash
This Fred Martin Speedy Lube sure has gone down hill in the 6-7 yrs. I've been going there, Sooo Slow, 3 people looking at a computer screen for 7 mins, people standing around doing nothing, lift not working, had to drive around the building to a different bay to get a tire rotation,, place looks like a super young learning center, the place used to have quality workers that at least knew their business, today looked like a sheeet show. Told my guy I needed air when I got the tires rotated but when he was done he just tried to ... Read More Google - Oct 20, 2026
Horrible experience with Fred Martin. Picked out the truck I wanted to purchase and did a handshake deal with the salesman. The following day the deal we had made was no longer on the table. Was told by manager that the salesman should have never made that deal with me the evening before. Highly don’t recommend this dealership.
Where do I begin…car taken into service Friday, but didn’t get started working on it until Wednesday (eg diagnosis and recommended repair) - why hold our car for 4 full business days without being looked at? They. Can’t. Get. Customer. Phone. Numbers. Correct!! My husband’s car, with phone number attached and given to everyone he talked to, yet I kept getting calls for the car, oil changes, new vehicle offers and even this google review - I am not the customer. Annoyed!!
Talked over the phone about a vehicle and was very rude and condescending. Would not recommend.
Very good experience trading in and purchase. Everyone involved stepped up there game. I recommend
Bought a car from them in June, by August the car needed a replacement engine. Service department had my car for over a month before I got the chance to approve the repairs so they could start work. Wouldn't negotiate price even though we missed the "no lemon guarantee" by a few hundred miles, and had been in the car for 2 months. when I finally got my car back my service associate I was on his lunch break at the time I told him I would be there. Got on the road and there was 0 miles of ... Read More Google - Oct 13, 2026
The communication at this service center was AWFUL! I dropped my car off Saturday 10/3. Got a nice rental that is supposed to be free because my car is under warranty. Monday, my dad (the cosigner) got a call from the service department asking for verbal consent to fix the issues. I called them immediately to let them know they called the cosigner and to call me because I am the one making decisions. I was told the service dept was very busy and got someone's voicemail twice that day and I left a detailed message. This went on until ... Read More Google - Oct 12, 2026
Very friendly service. Fast and efficient. Did a good job of informing me of all that was done.
I wish I didn’t have so many problems with the vehicle but the service I received was excellent I’ll give 10’s. For all the deparments
They had our car for a week and didn’t give us a vehicle to drive.
Very disappointing from a service stand point. I bought a Jeep from another dealer. They were non jeep certified so they couldn't handle the recalls it had on it. I was told there were 4. I didn't want to wait so i took the Jeep and decided i'd handle the recalls on my own. I made an appointment at Valley Jeep Dodge Ram in the falls. They said from lookup of my VIN, i had 4 recalls, 2 inspections i needed to have done to the battery, and a software update. Tracked what the selling dealer told me. I did ... Read More Google - Oct 7, 2026
I made an appointment at Fred Martin for a recall on my 2025 Jeep Grand Cherokee with only 3,710 miles. I also asked if a rear passenger brake drum with grooves would be covered under warranty. I was told it would be looked into, but communication was extremely poor.
I repeatedly had to call because my calls went to voicemail, and I often received texts instead of phone calls. I was told the brake drum claim was still being processed, only to later find out it had been denied. I was also told someone would call me back within an hour, but ... Read More Google - Oct 6, 2026
I had my 2020 Ram 1500 towed to Fred Martin Super Store, in Norton, on September 21 due to it not starting. I stood in the service area at a desk for 10 minutes before any of the numerous employees bothered to see if I needed help (I had made an appointment earlier that morning). The service advisor, Pail Savage, couldn't find the appt in the computer and was fairly ticked off by this. It took over 30 minutes to get everything squared away.
I received a text 2 days later with their inspection video. After reviewing their video inspection, I approved the maintenance work ... Read More Google - Oct 6, 2026
Always treated well. Our salesman, Daylor Neal, has always tried to do his best to take care of us. It’s our 6th purchase from him.
Their selection and sales people are great. But for anybody who won't see the review I left on the Service Center.... DO NOT use their Service Center!!! Your time means nothing to them.
Reply: If somebody were to bring their vehicle in to your service center for a repair. What if, when it came time to pay the bill, they only had enough to pay for the parts because they didn't know there was a labor cost? Would it be acceptable if the customer "deeply regretted" wasting your techs time and sent their "sincerest apologies&... Read More Google - Oct 1, 2026
9/30/26 325pm First pulled up with six other cars waiting. Two out of three bays open. Then after waiting almost a hour I watched two workers smoking pot next to the building for 25 minutes. One of the other workers walked over with his computer ask me a few questions about my vehicle. He was very respectful so I ask him why it takes so long for an oil change? Was told lack of manpower and can’t keep guys here because of the low pay. I blame management on all of this!! If you are a person that can make changes ... Read More Google - Oct 1, 2026
Used cars overpriced and having some serious issues with rust, fuel lines, brakes, ignition coils. You need to do better
Service for Recall! Easy to setup appointment and they had me back on the road in no time. Hunter was excellent!
The Communication and consideration at a all time low for this company..
I mad as hell they told me 15 min to do a recall on my 2021 jeep when I made the appointment. I get there this morning 8:50 and the guy told me two hours and I told him I was staying with the vehicle and that's not what was told to me when I made the appointment. I said I'm not waiting two hours I had a mild surgery yesterday. So I found a ride home, wasn't home 20 min and they text and said my car was ready. I had to find a ride back there. You mean to ... Read More Google - Sep 22, 2026
Scheduled an appointment to have a recall fixed. In the Notes section, I specifically said I wanted the trailer brake controller fixed, and if the part wasn't in stock to contact me. I showed up at my 10:45 appointment and waited 3 1/2 hours. When it came time to check out they said they only did two of the 3 recalls because they didn't have the part for the third. Lucky for me, the part to fix the trailer brake was the third. I told the guy that it was the ONLY reason I came in and that I put it in ... Read More Google - Sep 21, 2026
Quick, knowledgeable! Very kind, and super thorough. Was shown a few cars and pricing and was able to make the right decision for me!
We had a great experience while purchasing our new Jeep Grand Cherokee. The staff was friendly, helpful, and efficient.
Paul and Joshua at Fred Martin were absolutely outstanding. They went above and beyond to help identify and resolve the issues I was experiencing with my Dodge Charger Daytona, and they took the time to explain everything clearly and put my mind at ease throughout the entire process.
Their professionalism, communication, and genuine commitment to making sure I was taken care of made a huge difference. Paul and Joshua are both tremendous assets to Fred Martin and exactly the kind of people you want representing your dealership and the Dodge brand.
I truly appreciate everything they did and couldn’t ... Read More DealerRater - Sep 18, 2026
When I went to get my oil changed no one was in sight. As I waited 5 minutes they came out of the office and had me pull in to change the oil. Once I was in a gentleman approach me with a bad attitude and asked me what do I want. I told him an oil change and then on their was no conversation after that. Once they were done I signed a paper and he walked away without saying anything. Poor business by my standards. Next time going somewhere else.
The staff was very nice and professional . They were extremely helpful during my service visit. I highly recommend Fred Martin Superstore
I had an absolutely wonderful experience at Fred Martin Superstore! Matt Gordon and the entire team were fantastic from beginning to end. Matt made the whole process incredibly easy and stress-free. He was friendly, knowledgeable, patient, and never made me feel pressured or rushed. I truly cannot recommend him enough!
John, the sales floor manager, was also awesome, and I had a great experience with the finance department as well. Everyone I worked with was friendly, helpful, and made the entire process go so smoothly.
Buying a vehicle can be stressful, but this was genuinely such a great experience. I ... Read More DealerRater - Sep 12, 2026
Extremely disappointing experience with Fred Martin Superstore.
I found a 2022 Ford EcoSport on their website, completed the online buying process, submitted my information, went through financing, received confirmation of my order, purchased insurance, and drove to the dealership expecting to pick up the vehicle. When I arrived, I was told the vehicle had already been sold earlier.
My issue isn't simply that the vehicle sold. My issue is that Fred Martin's website allowed me to complete a transaction on a vehicle they say was already gone, and no one contacted me before I made the trip. My salesman, ... Read More Google - Sep 12, 2026
Ridiculous having to argue with AI just to get in touch with the service department and never get to actually speak with a real person in the service department
They had our truck for almost a month and had little to no communication. They had the part for over a week and still had the truck sitting not being worked on. They had a list of things to do on the truck and did not even complete everything we asked to be done. When asked about it we were told we never asked for it. Thankfully we had text messages as proof and when asked about it the manager will said it must have fell through the cracks. When asked to look into it he left us waiting for 20 ... Read More Google - Sep 10, 2026
Paid 30 for a tire rotation and all they didn't check or adjust tire pressure. Learned just go to a place that specializes in what you need to get expected services
The service department is awful. The communication was terrible… they never updated and never called back when we left voicemails. They had my truck for a month and still did not do all the work they were supposed to. I would never let them touch my truck ever again
Great Experience working with Mike! Will definitely be back when I need another Jeep Grand Cherokee down the road.
Wagoneer S has had 6 problems in 14 months. Customer service has been okay. Will never buy a card from Fred Martin or dodge jeep ever again.
They promise anything to get you in the door but deliver nothing I would go to a reputable dealer
Fred Martin has repaired my vehicle a few times and does great work. A slight communication issue this last service but was completely corrected and made right
I saw that Fred Martin has a Flock camera near the entrance. Not cool to be part of the surveillance state! Edit: the company has responded below, but literally there are two Flock camera's right on their property. Sure, they may have not installed them or given the government permission to install them, but they also show no interest in the privacy of private citizens by their copout response that they give to this!
Well it has now been 1 month and 3 days that I’ve had my car and it has been nothing but issues. The night I brought it home there was an issue so they got us in the following week did an alignment and assured us that was it. Drove it home and nope still pulling left and jumping. So we waste another 2 days and 15 hours for them to try and re-create it. (If they can’t re-create it then they don’t investigate! Fair warning) They liked to think we were making this up and wanted to waste our time ... Read More Google - Aug 28, 2026