Chrysler Customer First Award for Excellence winner 2015 to Present

By achieving this elite status, these FCA US LLC dealerships will be recognized by consumers as leaders in customer sales and service experience.

FCA US created the Customer First Award for Excellence with its dealer partners to elevate customer satisfaction with the dealerships with a specific focus on the sales and service experience, employee training and facility condition.

All 2,600 FCA US dealerships were eligible to pursue and earn the award certification. Dealers must achieve goals in five core pillars to earn the Customer First Award for Excellence designation:

• Facility – Customers consistently find dealerships to be clean, convenient and comfortable. Facilities are certified every six months
• Customer Processes – Dealer consistently executes processes for key customer interaction points, such as sales negotiation, delivery and follow up
• Performance – Dealer achieves required high level of satisfaction in customer sales and service satisfaction surveys
• Employee Survey – Survey employees annually, share findings with employees, and act on the feedback and results
• Training Certification – Dealership personnel meet minimum training requirements for sales, service, parts and technical staff

Winner of the Auto Re-marketing Award from 2015 – Present.

Winner of the Akron-Canton Hotlist 2015 – Present

Winner of the Akron-Canton Hotlist 2015 – Present