Fred Martin Superstore Award Inaugural “Customer First Award For Excellence”

July 26th, 2016 by

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Fred Martin Superstore is proud to announce that we have been awarded the inaugural Customer First Award For Excellence directly from Chrysler.  Most notable, we are one of three dealerships in Northeast Ohio to earn this highly coveted award!

In an effort to elevate the customer’s experience to “Best in the Industry,” Chrysler created the Customer First Award for Excellence, an accolade issued only to those dealerships who demonstrate their ability to deliver superior customer experience.

In order to qualify for this esteemed award, Fred Martin Superstore had to demonstrate our commitment to withholding “The Five Pillars”:

  • Facility- Ensuring that dealership facilities meet basic customer requirements
  • Process- Documented processes and added focus on key customer touch-points
  • People- Using the voice of the employee to discover new ideas
  • Training/Certification- Maintaining minimum certification levels for Sales, Service, and Parts personnel
  • Core Measurements- Benchmark performance requirements in key customer-facing dealership processes

This award proves what we have known all along, we are dedicated to the happiness of our customers and employees.

If you have an issue you’d like to discuss regarding a purchase or service experience, do not hesitate to contact us.  Call 330-753-444 and ask to speak with Jennifer Bittner.

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