Customer Testimonials
The dealership was very helpful they were polite and answered every question and concern that I had about my service
My Salesman (Jeremy Wootan) was very accommodating and extremely helpful. He worked with my deal fairly and moved the process along with excellent communication and was able to get me a fantastic truck on my terms. I’m very pleased with his no nonsense approach all while respecting my limited time availability.
Fred Martin Superstore was an absolute pleasure to work with from start to finish. It was a very enjoyable car buying experience. Be sure to look for Haley Thompson and Bill Bailey.
Worst car buying experience ever. They sold me a crappy car with stuff that was broken and never told me about those things. And then nobody would take responsibility for that. They kept giving me the run around. And Brett Smith was the worst. His attitude was dismissive at best and condescending at worst. They could have made me a happy customer if they would have just spent about another $200 to fix one thing. If I convince just one person to not buy a car there (which I already have), they will lose a lot more than $200.
Do not buy ... Read More DealerRater - May 27, 2026
I have an extended warranty an they Never use it. They break parts and charge you to fix it.
David was very professional, answered all of my questions. Price quoted upfront was the final sale price.
Easy friendly service. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas.
Extremely long wait time (3+ hours) to get into F&I to sign the paperwork. Had to come back at a later date to pick up the vehicle. Salesman failed to advise a Ram recommended part was not included with this brand new $80,000 truck. When I talked to the sales manager he told me I should have done more research. I was also told I had a 10 year 100k warranty on this vehicle only to later find out that is not the case for diesel's.
Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin Superstore speaks earned loyalty.
Worked with Brian and then Joey who were both helpful. Nick however was another story. The manager’s tone was dismissive, and his approach came across as condescending, particularly when discussing my questions about the vehicle. As a woman making a significant purchase, I expect to be treated with professionalism and courtesy, regardless of assumptions. This experience did not reflect those standards. Do better Nick.
They are all very friendly and take care of my car. They helped me get the car I wanted and the loan.
Great deal on 2018 Ram 1500 .Super salesmen Antonio Taylor was my man.Very good experience all around.looks and drives like new.
Very pleasant atmosphere and an xcellent vehicle purchasing experience. Salesman Matt Miller was tremendously knowledgeable and very patient. Would definitely recommend this dealership and salesman.
Tim was amazing salesman he didn't try to sale us on anything he was very polite in his approach and thats why i loved the experience we had there today my wife loves her new vehicle we’ll definitely be back there when we need another vehicle hope he is still there
I will never buy a car from Fred Martin ever again. I have bought many cars in my lifetime and buying from them was, by far, the worst experience I have ever had. They sold me a car with defects and then didn’t offer any kind of help in repairing them. The stupid part is that they could have easily had a happy customer by doing something easy and inexpensive. Instead they refused it and if I can convince just one person to not buy a car there they will lose a lot more money than what I was ... Read More DealerRater - Mar 31, 2026
Mike Rutherford was awesome to deal with from start to finish. Great overall buying experience. Would highly recommend them to anyone looking for a new Ram truck.
Great customer service knowledgeable about my car 2017 kia sportsge ex they will be doing my oil changes
Amazing experience with Chris T and Paul D were amazing! Got exactly what I wanted with no hassel.
Friendly and professional. Listened to my explanation of the problem. Took a month to get the parts in. Now have to wait for cold weather to see if correctly repaired.
Great working with Trevor. Very easy and done very professionally. Would highly recommend and we drive all the way from Pittsburgh.
I went in the day of the month and it was packed, with that said the team was amazing .Sales manager John and salesman Matt were knowledgeable and made the process easy. Wondering experience.
I had great attentive service, and the vehicle i chose was in really good if not darn near new condition. 2022 Jeep Rubicon. Very satisfied.
Long story short… I bought my car about 18 months ago and it was a certified used vehicle. The buying process was great. I was very happy with the sales person Lonnie. Fast-forward to 18 months later about a month ago, my transmission went out. I took it back to the dealership paid for the diagnosis which was about $200. They told me my transmission was out with my certified warranty. I had to pay 25% of the cost, which was not bad at all. I got my car back and two days later the transmission went out again. I was furious. I had ... Read More DealerRater - Mar 2, 2026
Very good place to deal with. I have bought many vehicles from them. Would highly recommend them.
Chris sold me a used 2020 Jeep Cherokee last Nov. I bought it for my wife and she loves it. 10/10 I'm not comfortable with high pressure sales tactics at dealerships and have had a couple bad experiences at Fred Martin in the past. Chris was a gentleman and helped me navigate the process of buying a vehicle. I have a lease up in Nov. And I look forward to seeing him this fall for my next purchase.
My salesman was Chris Grey he’s awesome and definitely gets you into what you want the Fred Martin team works with you and makes buying and financing a vehicle easy you’ll definitely leave the dealership in a new vehicle!!!
Geoff was great! Efficient, friendly and seemed to genuinely enjoy his job! He had the Jeep ready when we arrived and moved smooth and fast through the entire process.
Never got back with me very unprofessional could have helped me out more! So I hope they come get back with me and help me out more than they did but probably not.
Michael was amazing, making our entire experience wonderful. He listened to every detail we wanted and found us the perfect Truck! He went above and beyond making sure we were happy from the time we walked in to we drove our new truck away! Thank you Michael Rutherford and the entire Fred Martin team!
Everyone I dealt with was very helpful. No pressure. More than met all my needs I would use them anytime. Delivery was also a selling point for me.
Great dealership! They made leasing my new 2026 Jeep Compass as easy as possible. Highly recommend
I purchased a new Durango at Fred martin late 2025. This is the first time I’ve used their oil change service across the street from the dealership. I just wanted to say how impressed I was with their professionalism, from the advisor to the techs. Especially appreciated how you could watch on a monitor the person draining the oil and installing a new filter and torquing the drain bolt. They walk you through the process step-by-step to make sure you saw and know everything that is being done. They even torqued the lug nuts when I had a wheel tire ... Read More DealerRater - Feb 9, 2026
My experience with Fred Martin service department has always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed with the newer vehicle evaluation and quote formats (technician videos and pictures provided), along with the extensive final repair report that is included with the invoice. Overall level of customer service and repair is 5 star!
Got my truck towed in Wednesday had a flat tire no spare they were able to plug the tire and I got my truck back this afternoon. Everything was good except for when I went to get into my truck to leave they parked another vehicle so close I couldn’t open my door. I had to get in on the passenger side.
I leased a Jeep Grand Cherokee Limited twice from this dealership and have always had a great experience. I love the car and the features.
Efficient repair. Great people the experience was non stressful and done with no hassles recommend their use for repairs
Dealership was clean, organized and inviting. Kellie was terrific. Answered all questions. Positive attitude and gave us the sense she cared about the car we wanted.
Service department did a great job with repairs on our vehicle and went above and beyond
I had a mishap with my vehicle due to a warranty issue with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN service department ,Taylor Black was awesome, Taylor greeted me, welcomed me, and took sincere care with empathy to my situation, I moved from Michigan to Ohio recently, and soon will be looking into a New Vehicle, FRED MARTIN staff and Service Department really cares and it shows you have a new loyal customer for years to come. Thank You Taylor
Matt was awesome! He was super helpful throughout the entire process. 10/10 would definitely recommend!
Very polite answered all of my concerns and worked hard for me to get the best deal,
You guys are all very nice and do great work! I want to thank you guys!
joey was very helpful through the whole process very pleased with the experience anx i love my new car
I was very pleased with how quickly they changed the oil and that they also washed my car. What a nice surprise!!!
I give this dealership a 100/10 for customer service and satisfaction. I didn’t even buy my most recent vehicle from here, but they still didn’t disappoint. Taylor in the service department didn’t waste any time helping get my jeep wrangler in as soon as possible. He even went above and beyond to get things situated with my warranty coverage. He kept me posted along the way and the service technician that worked on my car even sent me a video introducing himself and going into detail about the issue with my jeep. I never had to call around ... Read More DealerRater - Jan 4, 2026
Couldn’t expect anything better from the Information updates and how the services were performed.
Really like them first time buying a car on my own the sales man was very helpful and I really enjoyed working with him
Your service dept was very knowledgeable, and helpful for me. I’m very satisfied. Thankyou
Tommy was extremely helpful and kind! Will go to him for every car I need for years from now! Glad to have found someone I can rely on for all my car buying needs!
My salesman was very helpful and answered every question we asked. If we buy another vehicle it will be from rob
Matt and Mike are very professional. The whole experience has been straight to the point and what they can do for you. I would shop here again in the future. I recommend giving this store a try.
Dishonest, Deceitful, lacks Integrity and Unorganzied. I would never again purchase a vehicle from this individual.
Tallon was very accommodating and knowledgeable about the vehicle and the inner workings of the dealership. He was helpful and kind. The finance department was efficient and helpful as well. Overall an excellent dealership to deal with. Enjoyed my time there. 10 out of 10 👍🏼
Most helpful dealership I could find. Matt was very helpful and made the process easy.
I was very pleased with with Rob took his time explaining everything and very friendly!
Awesome dealership. Rob was professional and awesome exceeded my expectations. Even followed up days later ready to answer any questions I had. Told him what I wanted had he more then delivered the vehicle.
Ben, who was our salesman was very professional and courteous. He went over our new car with us in great detail and explained everything very well. Management was very helpful and accommodating regarding the use of a credit card. We thank everyone at this dealership very much!
excellent and the salesman Daylor Neal was. fantastic. i will be recommending him to my friends
VERY PROFESSIONAL.MEMBERS WITH KIND, ATTENTIVE LISTENING AND CARING ABOUT YOUR REASON TO COME IN. ILL CHK THEIR INVENTORY NEXT TIME FIRST!
Very happy with the service, the video and the description of the repairs needed was an excellent service. I had to have at least 7 repairs done and all were great and they were honest about all my questions. Jimmy and Scott were great to work with. I also bought this SUV from here 2 years ago and it has driven like a dream
They were very helpful and kept me informed as to what was going on with the car.
I had a great experience at this dealership. As a first time customer here, I was extremely satisfied with the whole process. My salesman, Rob Zabel was great. He’s a straight shooter, no xx stuff, which I appreciate. Rhonda Branca is their finance office was fantastic as well. We will definitely be contacting Rob next tine we are in market for another vehicle.
I had good experience with my out of state purchase. It's always nerve racking buying remotely but the price was very fair, Kelli sent me the picture I requested immediately, Todd was on top of my shipping and Heidi was above and beyond for my title and registration with many email exchanges and responses.
Talon and Lisa did amazing with helping me pick the right car (truck) to bring home. 10/10 would recommend them to anyone.
Fred Martin Superstore is the best place to shop & buy! Kelli in sales is outstanding, professional and dedicated to her customers! Their huge inventory makes it possible & easy to examine various vehicles, trim packages, features and colors - in person - today! Every associate we encountered is very professional, friendly, super-organized, knowledgeable, hard-working and efficient. Bright, spacious, clean building too.
Again without Kelly not sure I would go this route. Kelly is an amazing salesperson and has earned my trust . That is why I have purchased my second jeep for my daughter through Kelly and FMS.
Great service personnel. I have always been pleased that they will let you know which repairs are a priority and which ones can wait till next time. Allowing you to budget for those repairs.
DO NOT BUY FROM FRED MARTIN SUPERSTORE.
I WENT TO GET A NEW VEHICLE AND WAS SOLD A DAMAGED VEHICLE. THE WINDSHIELD LEAKS. I CALLED TO RETURN IT AND WAS TOLD I COULDN’T. I SIGNED A FORM SAYING I HAD FIVE DAYS TO RETURN VEHICLE. I WENT OVER EVERY FORM I SINGED BEFORE I SIGNED IT. THE FINANCIAL REP THREW THE FORM AWAY STARTING IT WAS A DUPLICATE. NOT KNOW IT WAS THE RETURN POLICY FORM.
What’s really messed up its I was a return customer. The vehicle I traded I got from them. THEY’RE ALL SNAKES ... Read More DealerRater - Nov 7, 2025
Worked with Matt Miller to turn in a lease and purchase a new Jeep. By far the best experience I have had buying a vehicle. He was super responsive, transparent and easy to work with. Made the process very simple, streamlined the purchase and was very accommodating. Also worked with Brett in finance - easy-going, not pushy and straight forward. Highly recommend Matt and Brett! Would absolutely work with them again!
Awesome dealership. No hassle and did not try to push you, which was very much appreciated! Salesman was straightforward and made the process simple and easy
They have a very good selection of cars. The salesman was courteous and knowledgeable. Tallon treated me very well.
Rob was the most efficient salesman I have ever dealt with when buying a car. Everybody I know will be getting sent to him, outstanding on all aspects!
Fred Martin superstore goes above and beyond when it comes to customer service. The sales staff is friendly, courteous and very knowledgeable. The finance department focused on securing the best lending deal they could find and ultimately putting me in my new car.. I am very thankful for the team at Fred Martin Superstore.
Never heard of this dealership before I started searching for a specific Jeep and this was the closest one with it. I checked out their website and read their reviews. Robert Zabel stuck out to me and I contacted him. He was quick to answer some questions that some other dealers have avoided when asked. He was friendly, patient and not high pressure. (But maybe that is his formula for success)
I communicated with him in several different ways and finally closed the deal in person. It was like visiting a new old friend.
I'd like to give a ... Read More DealerRater - Oct 24, 2025
I must say that Kelli S. and everyone at Fred Martin are amazing! I’ve purchased two cars there so far and I will continue to go there anytime I need a vehicle ! The service department, the oil change crew ancross the road, everything is just amazing!!! You can’t find a better dealership and Kelli is the best.!!!
Very friendly atmosphere. Kelli was great to work with. She tries to get you your best price! Even checks in after the sale to make sure everything is satisfactory!
Fred Martin has been so accommodating when we have needed to purchase a vehicle. At our most recent visit, every staff member was friendly and courteous, and the buying experience was smooth!
FM service corrected my Pacifica’s head gasket and cooling system issues quickly and professionally, making sure there were no hidden problems left. It runs great!
Mike in service is a great knowledgeable service manager. He keeps his customers in the loop and follows thru very well.
All around great experience especially kudos to the sales guy Joey! Made the experience 100 percent more better! Me and my fiancé enjoyed talking to him
First time buyer at this dealership and the experience was amazing. I am definitely going to come back and let everyone know where to go to buy their next vehicle!
Rude!! Scott in services asked me do I have enough money on my American Express to pay for the service that I received!! Which I found very unprofessional , there were other customers around!! He continuously asked me to do sunbit, when I have enough credit on my American Express to purchase just about any car on your lot” Brand New” and pay it in FULL on That credit card!!I felt he was definitely stereotyping and completely failed!! We are teaching our son responsibility and he had to pay half of the service fee for the vehicle so I did ... Read More DealerRater - Oct 8, 2025
### Avoid Fred Martin Superstore at All Costs - Unprofessionalism and Shady Practices Abound
(1/5 stars)
I am absolutely appalled by my recent experience at Fred Martin Superstore, and it's high time someone called out their abysmal customer service and questionable business ethics. Two years ago, I purchased a vehicle from them that turned out to be a rolling disaster - riddled with major safety issues that I had to fix immediately out of my own pocket just to make it roadworthy. Fast-forward to now, when I brought it back for an appraisal, and things somehow managed to get even worse.
... Read More DealerRater - Oct 7, 2025
Excellent and professional and outstanding service. The only place I’ll let service my vehicle.
They knew I was on a time crunch and did amazing at getting everything completed in timely manner for me to get on with my day. It was great to feel they valued my time as well.
8 minutes ago
New
If you are in the market for a new/used Dodge, RAM or Jeep, Fred Martin Superstore is the place to go! My husband and I have purchased 2 vehicles from them since July. They are absolutely the best group of people to work with. Everyone is very friendly, knowledgeable and will go above and beyond to help. Our salesman, Chris Tompkins is an absolute pleasure. We've worked with him both times and will request him everytime we want to buy from here. Vehicles are top notch and there is many to choose. The buying process is ... Read More DealerRater - Sep 29, 2025
Quick and painless experience. Brandon was very helpful and got me into a beautiful Ram 1500 Bighorn. Would highly recommend him.
Eric was fantastic. Along with everyone else here. Answered all questions and didn’t make me feel pressured at any point.
Friendly, easy going and, upfront. I look forward to coming back for next vehicle purchase.
Honestly one of the smoothest and fastest car purchases I have ever experienced. Eric was honest had a great attitude and made me super comfortable in my decision. He was also extremely patient and let me browse and didn’t try to hurry me or influence me in the wrong direction for the sake of just trying to make a sell. Will definitely be back to purchase another vehicle.
Verry professional and helpful. I would highly recommend them to friends and family. Wonderful job thank you
Superior customer service! I was totally satisfied with my purchasing experience. Daylor is the Best!
PAUL, REALLY TOOK TIME WITH ME, IN EXPLAINING OUT THE DETAILS, I APPRECIATE HIS PATIENCE
The speedy lube service was great,Michael Essary was over my car that day,in bay 2 AWESOME keep him,great attitude for such a young man in our day.
Eric was the best car salesman and I would recommend him nice guy thank you
Fred Martin superstore is a good car dealership. I went to a Jeep dealership first and the manager there told me I was looking in to getting the wrong car when I did not agree with there price. Fred Martin helped me achieve my dream by getting me in a vehicle I truly wanted. Andrew Gradwohl was my sales man and he was wonderful I highly recommend working with him.
They were very easy to deal with. There was no pressure. Would go back in the future.
Service was excellent. I was able to check in promptly and given an approximate wait time. The technicians were able to program my keys for my jeep and I was satisfied with outcome.
Taylor did a great job during my service appointment. He was very professional. I will definitely come back in the future for other service.
My service advisor Michael Loucks was terrific! Wonderful experience overalll and Jeep performance is much improved.